Privacy policy

This policy explains what MST Plumbing & Gas Services does with the personal information you give us. It was last updated on 2026-09-16.

What we collect

If you fill in the enquiry form we collect your name, phone number, postcode and whatever you write in the message. If you call, WhatsApp or email us, we hold the contact details you used and the content of the conversation.

What we use it for

Solely to respond to your enquiry, quote for work, carry out the job and keep the records the law requires of a Gas Safe registered business. We do not sell your details and we do not pass them to third parties for marketing.

How long we keep it

Enquiries that do not lead to work are deleted within twelve months. Records relating to gas work, including safety certificates, are kept for at least two years as the regulations require, and for longer where warranty or tax records make it necessary.

Your rights

You can ask us what we hold about you, ask us to correct it, or ask us to delete it, by emailing mstplumbingheating@gmail.com. If you are not happy with how we have handled your data you can complain to the Information Commissioner's Office at ico.org.uk.

Cookies

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